.: Program & Project Management

.: ITIL/ITSM Service Management

.: eTechnology Architecture

.: Datacentre Assessments
.: Technology Assessments
.: DRP / BCP / Pandemic Planning

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ITIL/ITSM Service Management

ITIL (IT Infrastructure Library) is the most widely accepted approach to, and a defacto worldwide standard for IT Service Management, providing a cohesive set of best practices drawn from the public and private sectors internationally. The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs, leading to an increased requirement for high quality IT services.

ITIL is seen as a way to reduce costs while maintaining and improving quality of service and is supported by a comprehensive qualification scheme, accredited training organizations, and implementation and assessment tools.

Netrus has embraced this philosophy of best practices and has acquired ITIL accreditation as part of its investment in continuous improvement of its consultants and assuring currency in new and emerging technologies.

Netrus applies the ITIL approach to developing and implementing the management structure of IT services. Using this structured approach, Netrus consultants use the ITIL structures and toolbox to jumpstart the implementation of core service delivery and provide a lifecycle design for its clients.