Managed Services

Secure Enterprise Networking
A Secure Enterprise Networking Architecture provides the foundation and cornerstone of an efficient, reliable and supportable network systems enterprise. The Secure Enterprise Networking Architecture encompasses all components in an organization’s network. The architecture and its implementation protects and ensures the integrity of internal systems and services while providing supportable and safe access to the Internet and Business Partners. The Firewall, Intrusion Detection System and associated Information Security Policies and Operational Procedures define this protection and access, while integrating network services throughout the organization.

As part of the enterprise network, organizations connecting to the Internet must implement safe-guards to secure themselves from unauthorized network intrusions and protect proprietary information.

Netrus works with organizations to assess, design and implement security structures and network architectures that reflect the parameters of required information security and network functionality. Netrus takes a pragmatic approach and considers the existing business, risk identification, mitigation and management, cultural and implementation requirements.

Managed Services
Netrus utilizes state-of-the-art management technology, in conjunction with best-of-breed industry tools, in order to provide a comprehensive monitoring and system management for our customers.

Its expertise in application and operations support, operating systems, databases, server platforms, infrastructure integration, networks and protocols ensures high availability and performance for mission critical environments.

Netrus’ Enterprise System Management and Production Services includes the following deliverables:

• End-to-end systems management on customer premises
• Committed response time to issue resolution, based upon
  customer requirements
• Backup and recovery management
• Systems performance monitoring, tuning and capacity planning
• Proactive event monitoring, alerting and issue resolution
• Root cause analysis
• Database and file system management
• Proactive bug tracking and software patch application
• Security analysis, intrusion detection and security assessments
• Secure portal access for complete system visibility

Netrus’ Managed Services offerings are tailored to meet the needs of our customers in their environments.

Our Managed Services solutions include the following:

Managed Services Monitoring

Experienced operational staff with proactive 24x7x365 incident monitoring, validation, notification & escalation processes and procedures.

Managed Services Issue Resolution
Incident resolution, basic and advanced troubleshooting, dedicated primary support analysts and scheduled proactive services.

Problem and Incident Management
Problem and incident management, root cause analysis and resolution, software patch management, performance tuning, back-up and recovery management.

Professional Services
Application and systems consulting and redesign, infrastructure design, integration, change management, database design and maintenance, electronic mail environments, software version upgrades and implementation.

Business Value
Netrus delivers Managed Services strategies that may immediately impact your business in the following ways:

     Time to Market - By leveraging Netrus’s existing expertise
     and established credentials, you can expect to increase
      your business’s time to market.

     Manage Costs - Our monthly fees eliminate the
     unanticipated costs associated with restructuring,
     re-organization or developing and maintaining your
     own infrastructure.

     Reduce or Eliminate Risk - Netrus’s Managed Services
     provide proactive network monitoring and management
     which greatly reduces risk to critical business systems and
     minimizes or eliminates the possibility of system downtime
     affecting your business.

     Production Operations - Our expertise in managing and
     operating corporate IT services ensures the reliability and
     maintainability of corporate systems.
 
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